Most Sleep Consultants only deal with complaints after they happen. This chapter shows you how to set up your client journey so parents feel supported, cared for, and confident in your process from day one.

When parents know exactly what to expect, they’re less anxious, more trusting, and more likely to refer you to their friends. Inside this free chapter from The Sleep Consultant Playbook, you’ll learn:

• The key stages of the client journey you must map out

• What to say (and when) so parents feel reassured at every step

• Simple ways to reduce misunderstandings and set boundaries

• How to design a smooth experience that prevents complaints

Download the chapter now and start creating client experiences that build trust and prevent headaches.