Last update: Nov 3, 2025

Chasing Excellence, LLC (“us”, “we”, or “our”) operates several websites, including but not limited to: https://www.sleepconsultantdesign.com, https://www.resources.sleepconsultantdesign.com, https://www.sleepconsultantbrandingkit.com, https://www.sleepconsultantbusinessstarter.com, https://www.sleepconsultantwebsite.com, https://www.riannahijlkema.com, https://www.toddlertantrumexperts.com, https://www.virtualassistantstartupkit.com and associated sites (collectively, the “Sites”).

This policy applies to all purchases made through these Sites or any other sales channel we operate. By accessing and using our websites, purchasing products or services, or engaging with our content, you agree to be bound by this refund policy and all other terms outlined on our Sites.

Chasing Excellence, LLC is committed to ensuring customer satisfaction. However, due to the nature of our digital products and services, we have a strict refund policy as outlined below. By making a purchase on our website or through any other sales channel, you acknowledge that you have read, understood, and agreed to this refund policy, including the terms regarding refunds, cancellations, and disputes.

1. Digital Products (Templates, Courses, and Programs)

Due to the nature of digital products, all sales are final. Once access is granted or the product is downloaded, no refunds, exchanges, or cancellations are permitted. Please ensure you review all product information and system requirements before making a purchase.​ If you experience any technical issues accessing your purchased materials, please contact us at hello@sleepconsultantdesign.com, and we will provide assistance to resolve the issue promptly.

A. Statutory Rights for Digital Content
If applicable law provides a cooling-off period for digital content, you expressly request and consent to immediate access and delivery of the digital product and acknowledge that this may waive any statutory withdrawal right once access is granted or download begins. This policy does not affect rights that cannot legally be excluded.

B. Payment Plan Defaults
Access to programs delivered over time is contingent on timely payments. If a payment fails and is not cured within 7 days, access may be suspended until the account is current. Balances on payment plans remain due regardless of usage or completion.

C. Delivery Confirmation
For digital products, “delivery” occurs when login credentials are issued, a download link is provided, or course access is granted, whether or not you access or complete the materials.

D. Guarantee Requests
Where a specific program includes a written guarantee, requests must be submitted within the stated window and include all required evidence. Requests outside the stated terms are ineligible.

2. Services and 1:1 Consultations

Due to the time and expertise involved in delivering our services, all payments for consulting services, branding services, website creation, funnel setup, and other related services are non-refundable. If you are unable to attend a scheduled 1:1 consultation, you may reschedule within 24 hours' notice. Failure to reschedule within this timeframe may result in forfeiting the session without a refund.

3. Refunds for Misrepresentation or Unauthorized Charges

If you believe you were charged in error or there was fraudulent activity related to your purchase, please contact hello@sleepconsultantdesign.com or hello@riannahijlkema.com within 7 days of the charge. We will review refund requests on a case-by-case basis.

4. Chargebacks & Disputes
You agree to first contact us at hello@sleepconsultantdesign.com, or hello@riannahijlkema.co to attempt good-faith resolution before initiating a chargeback or third-party dispute. Unauthorized or unsubstantiated chargebacks will be contested. If a chargeback is filed, your access to products and services may be suspended pending resolution, and you may be responsible for any fees assessed by the processor.

5. Disruptive Behavior & Removal from Programs

If your actions negatively impact other participants or disrupt the learning environment, we reserve the right to remove you from a course, program, or community without a refund. This includes inappropriate behavior, harassment, or violation of the terms outlined in our Terms & Conditions.

6. Technical Issues and Access

If you experience difficulties accessing your digital purchase, we will make reasonable efforts to assist you. However, failure to access materials due to personal technical issues (e.g., outdated software, device incompatibility) does not qualify for a refund.

7. Subscription Cancellations
Cancellations take effect at the end of the current billing cycle. We do not provide partial or prorated refunds for unused time within a current term. To avoid the next charge, cancel before your renewal date shown in your account or receipt.

8. Governing Law

This refund policy and any disputes relating to it shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. By making a purchase, you consent to the jurisdiction and venue of courts in Sheridan, Wyoming, for any legal action related to this policy.

9. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. The policy in effect at the time of your purchase will apply to your order.

10. Limitation of Liability In no event shall Chasing Excellence, LLC be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our products or services.

11. Third-Party Payment Processors Please note that payment processing services, such as Stripe or PayPal, may have their own refund or dispute resolution policies. For issues related to payments or refunds processed through third-party services, please refer to their terms.

12. Contact Information

For any refund inquiries, please reach out to us at hello@sleepconsultantdesign.com with your order details and the reason for your request. While refunds are not guaranteed, we will do our best to provide solutions where possible.

By purchasing from Chasing Excellence, LLC, you agree to this refund policy and acknowledge that all sales are final unless otherwise stated.